Shipping Policy

Below you will find the average delivery time for all our packages:

 

• Once an order is placed, we take 1 - 3 working days to process the order. During the week, it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.

• Once your order has been processed, it will be dispatched, and delivery takes an average of 8 - 12 working days.

 

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team.

 

Placing an order

The ordering process at Essence Melbourne is as simple as possible.

 

1. Go to the product page and add the product you want to your shopping cart. To do this, click on the black “Add to cart” button.

2. Check that you have selected the correct variants. If everything is in order, click on the “Proceed to checkout” box.

3. On the information page, enter the correct address details. Make sure all the information is accurate. Once filled in, click on the “Continue shipping” button.

4. On the “Dispatch” page, verify the address data you entered. Every shipment is sent completely free of charge. As a token of our appreciation, we always pay the shipping and delivery costs. Click on the “Proceed to payment” box to continue.

 

Payment options

At Essence Melbourne, all payment options are SSL-encrypted, ensuring a secure payment environment. The available payment methods include:

 

• Klarna (deferred payment)

• Credit card (AMEX, Mastercard, Maestro, Visa)

• Paypal account

• EPS

• Immediately

 

Once you’ve selected the correct payment method, click on the “Complete Order” box to be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you encounter any issues, you can always contact us.

 

Shipping costs

We cover the shipping costs for every order. All products are delivered to your door 100% free of charge. There is no minimum order quantity required.

 

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

 

To maintain fair prices for our products, we collect parcels in large quantities and ship them all at once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

 

Please note: Like many other online shops, we are very busy, and there may be delays. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

 

To ensure your order is dispatched today, please contact us by email. Our service team will be happy to assist you with the best solution.